1. Supplier identification

vortex-therapy.com is a site operated by Diane Wilson

2. Privacy Policy & Cookies

See here for privacy policy

Contract execution

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

Cookies & monitoring

Monitoring is important for your consumers to understand what information you are collecting from visits. It is important that you stress the reasons why you are monitoring this traffic. Remember to mention any 3rd party services you are using that may collect cookies also, such as Google Analytics.

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of the website. Cookies also provide us with information about how this website is used, so we can keep it as up to date, relevant and error-free as possible.

  • Strictly necessary cookies – These are cookies that are essential to the operation of our website.
  • Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.
  • Functionality cookies – These cookies are used to recognise you when you return to our website.
  • Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

  • The IP address of your computer.
  • The referring website from which you have got to our website from. 

The reasons for this are:

  • To make ongoing improvements to our website based on this data.
  • To see our most popular sources of business.

Disclosure of personal data

We may disclose your personal data:

  • If we sell our business.
  • To agents and service providers.
  • In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.

We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which may hold or process about you.

3. Product information

to be updated

4. Right to cancel

You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling-off period” of seven working days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract. 

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense. 

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

You will not have any right to cancel a purchase for the supply of the following goods:

  • for the supply of goods the price of which is dependent on fluctuations in the financial market which cannot be controlled by the retailer.
  • for the supply of good made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
  • for the supply of audio or video recordings or computer software if they are unsealed by you.
  • for the supply of newspapers, periodicals or magazines.
  • for gaming, betting or lottery services.

5. Notices

All notices you send us must be sent to the contact details on this site (link). We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.

6. Terms and Conditions for Gift Vouchers

This gift voucher is no cash equivalent, is non-transferable and resale is prohibited. If a gift voucher is lost or destroyed a replacement can be re-downloaded with permission from Vortex Therapy.

If stolen or used fraudulently, the voucher is voided.

This gift voucher is a standalone product though can be topped with a further payment on the Vortex therapy website shop or in person. Other promotions or offers are separate to this particular voucher.

Gift Voucher can be used for any products. Multiples can be bought. No change can be given, but any extra money needed can be paid for in the normal way.

Please Note:

The gift vouchers are sent by email only. The vouchers have a code, which is then used at the shop checkout.


These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland. 

Customers have the right to cancel any order within 7 working days for any reason, and return the item to receive a refund. If the reason for return is not our error, postage will not be refunded.
We do our best to describe and photograph the products to enable you to make an informed choice.
If you wish to return an item because it is damaged, then please email us at admin@vortex-therapy.com with the problem, and we will do our utmost to sort it out quickly and fairly.
Damage or breakages that occur after delivery are not our responsibility.
We do our best to keep the site up to date and check that all the information is correct, but we are human and can make errors. Therefore, we have the right to change details of the products, prices and postage costs, also to withdraw products or cancel a sale if we have made an error.
We reserve the right to cancel an order – if we cannot obtain authorisation for your payment or the product is out of stock.
We cannot take orders over the phone due to security reasons.

So for specific legislation and for more detailed regulations go to: www.legislation.gov.uk